Labels: bringing down non-conformities

Patrick Wack defines himself as "a happy little boss who took over the company 20 years ago". This "box" is 5 sept étiquette, a printer of adhesive labels on reels located in Courthézon in the Vaucluse. The manager is happy because he invests 20 % of the 10 M€ that make up his turnover every year and that he "recruits, especially young people to ensure the future." Today, "the circle is complete. We make labels for both industry and services. We do as much data processing as we do paper processing." With the company's investments, the production line has become more efficient and controlled. "Noncompliance rates have plummeted. They are less than 1 %," says Patrick Wack. To achieve this result, the company has also equipped itself with numerous IT tools to control the exchange of information. Today, customers give their proofs online, can manage their orders on a portal and even print their creations directly. The director confesses: "In technical professions, we gain a lot by managing better. He is therefore working hard to organize the numerous information transmitted to him as well as possible, even at the risk of transforming the internal procedures of his customers who must use new tools to secure their production and supply.
The printer's markets are divided into three: one third for cosmetics, one third for food and one third for wines & spirits. The market for labels, whether they be _facing_ or back labels, is relatively stable. It grows by 2 to 3 % per year. But the group's growth is due to the loyalty of its customers (L'Occitane for 15 years, for example) and the arrival of new ones. We are happy with the situation," he says. The wave will carry us for some time...

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